Growing up camping was always a super fun family vacation for both mine and Andi's families. Well now that we have our own little clan we wanted to give those same fun memories to our kids. We saved some pennies and went down to Johnston RV in Webster, spoke with Tony and was able to get a beautiful 26' camper to start our own memories. He helped us through the entire process showed us a multitude of options, and got us an amazing deal that was too good to pass up. We are super excited for our first trip with the kids!
I am writing to recognize the staff at Johnston RV Country in Webster, NY. I work in the customer service industry and the staff at Johnston RV are incredible, they went above and beyond with their customer service. We traveled 3 1/2 hours from home to purchase our new Northpoint 311 RKTS. Our truck broke down at the dealership and the staff took care of us arranging for a local garage to pick it up and fix it for us. I do not know if Jayco recognizes staff for outstanding performance, but if you do, please make sure Tony Karpien, Jay Wasserman, James Jones, and Eric the technician are recognized. We are glad to be back in a Jayco, and glad we chose Johnston RV Country in Webster NY to be our Jayco dealer!
Mark, As spring approaches and we start thinking about enjoying our RV this year, you keep coming to my mind. (Because you we're off when we picked up our RV.) I never really got to thank you personally for all the work you did to our 5th Wheel, and how you got it done within the deadline that we were under. I just want you to know that Sylviane & I appreciate you, your honesty and the way you "followed through" to get it right the first time. (I also worked in a Service department as a Foreman, at our local BMW dealer for 30 years, so I know "a little bit" about good service.) Know that if we meet anyone interested in buying an RV or having Service done to there's, we will recommend you and Johnston RV Country and not RV One! Thank you again!
We purchased a 351rsts North Point, best buying experience I have had including trucks and trailers. Jeff Briggs was great to work with as was everyone else from Finance, the pdi, parts, service and warranty everyone introduced themselves answered any questions we had and offered to help in any way. I wish we had found them sooner. The 2 1/2 hour drive one way was well worth it.
We enjoyed our experience at Johnson Rv when we came went in July to purchase our RV from Jeff Briggs. He was busy so he put us in the capable hands of Tony. We enjoyed the customer service and professionalism of everyone... So much that we came back in Oct to see Jeff Briggs to upgrade to a little bigger one as we had added a new dog to our family. Great staff, great company.. keep up the great work all.Thank You.
5 Stars on Facebook! Johnston RV in Palmyra is top notch. Mark and his team in service have done a great job maintaining my Alpine. Thank you!
I want to say thank you to my salesman in Webster, Tony, for getting me exactly what I asked for at a great price and staying after the store closed to help me out. Thanks to Jeff in parts for being honest, friendly and helpful and especially to Kyle, in service who tirelessly answered my questions and even came out to my campgrounds to provide additional service! Who does that?! I am a first time owner and I absolutely chose the right company to do business with. I have told a few people about my great experience and those that had bought at Johnston agree that you all go above and beyond.. Thanks again for helping me to feel comfortable and safe and informed.
Just wanted to let you know that you have a fabulous team. From our salesperson Tony to the tech Eric that walked us thru our orientation of our new camper to the service manager John and the parts manager Jeff. Everyone went out of their way to be gracious to us. Although we have bought from you in the past they made us feel like family. You have made us customers for life and we will be sending everyone we know that is looking for a camper to you. Thank you so much again for everything.
Hello, On August 19, my wife and I purchased a preveiously enjoyed 2007 Rockwood 2603 travel from your Palmyra location. When we did the final walkthrough, my wife noticed a soft spot just inside the rear door. Because it was late in the day,Ryan told us that if we can bring it back, they would fix it for us. Since it is a half hour each way, I told him that if it was a simple fix, I'd take care of it instead of going through 2 more round trips back to Palmyra. He told me just to slip a piece of luan under the rug and it would probably be fine. The next day I started working on it and discovered that the problem was much more extensive, and called Ryan. He said to send him pictures and he'd let me know when to bring it in for a fix. He called me a little later and said to bring the trailer in, no questions asked, and no charge. I brought our trailer in a day or so later and Ryan, Mark, Steve, and Chad all looked at the problem. A few days they said and all will be repaired. Chad replaced the floor in the bedroom area and covered it with nice linoleum (as we requested).I can't say enough good things about your entire staff at your Palmyra store. They all went out of their way to make sure we we taken care of and completely satisfied. Mike Schute, Ryan, Mark, Mike, and especially, Chad, who walked me through every square inch of the trailer to be sure ALL my questions and concerns were addressed. You have a great staff out there, thank you.
Hi James and Tony at Johnston RV in Webster,Just wanted to give you an update on the alignment situation with the Greyhawk RV. I took the RV to Hawk Frame and Axle this morning. Another GREAT bunch of folks to work with !! They checked it out, and found it was out of alignment. They then proceeded to align the vehicle. The results so far driving the RV, the alignment seems to have made quite a bit of difference. Per his instructions, I also emailed the invoice to Bill Isley at Jayco for reimbursement. Within a half hour he replied and confirmed the reimbursement. Throughout this process, he has also really demonstrated great customer service. Between you folks at Johnston, Bill at Jayco, and Hawk, the service has been wonderful, and I have to say at this point that I am very glad I purchased at Johnston's RV. Thanks.
First, your dealerships are by far the farthest from my home in Herkimer, NY. On a lark, I used your internet contact form to get a "sale price" for a Jayco 28BHBE. My first personal contact was with Jeff Briggs (sales rep in Webster, NY) and we discussed my wishes on the RV I wanted. He was honest enough to say that the in-stock units could not discount them to a point he would feel comfortable while selling me options I did not want. That was an honest admission and I appreciate that. He took an order form and we itemized the options I knew I wanted. This was important that he took the time to understand what my family wanted. To be fair, I have looked at all the others dealers within the area, including 2 more that carried Jayco's. One had a quote that was just too high compared to yours for a similarly ordered item. The other dealer almost demanded to know the final price I was quoted by Jeff. When I approximated it to them, they actually laughed. Then they brought the sales manager out and he insisted that Jeff's quote was wrong because it was "impossible", I would be "chasing my tail" in going to your place. Finally, he said when I did go to your place, I should ask for the "manager of fantasy deals". Needless to say that I had no intention of returning there..... ever. The following day, I saw Jeff and showed him, and Sales Manager Dave Cali, the interior and exterior videos of our trade. Sure enough, Jeff stood by his quote. No hidden fees or charges! Overall, I found that dealing with your sales team was a very positive experience. They were a pleasure to deal with and really took my family's needs into consideration.. Additionally, you offered a very attractive deal right from the start that did not waste my time wheeling and dealing and treated us with respect and friendliness at every contact.
I wanted to send a quick thank you to everyone for all that was done to set up our camp! We hope to have many years of memories here! The last owner of this lot was here for almost 40 years! I have to say I think this camper looks pretty good here! You guys did an amazing job and we can't thank you all enough!Forever grateful..
5 Stars!!!! True leadership trickles down from the top, everyone at Johnston RV was a pleasure to work with!!! well done Aaron.
Gentleman, I wanted to thank you for your phone calls and describe my experience with Johnson RV. We found our experience with JRV very productive. Tony was very helpful listening to our situation and showing us several possible units, which happened at several other dealerships. What set JRV apart from the others was the detailed emails he sent us with links to the units we saw. He also demonstrated his vast knowledge of the field by providing details about the towing capacity of the truck we are thinking about using. Thank you again for all your help. We are in the very early stages of our hunt for a travel trailer and will be happy to keep JRV in mind as we do so. Thanks,
Superior Service to customers is second to none. This by itself is the most important item when making a purchase like an RV !!!
We just purchased a new tow behind from Johnston RV and had an issue with the rear stabilizer jacks not working. The service manager had a new motor remover from an in stock camper and had us back camping again in 2 days rather than 2 weeks waiting for a new motor for our stabilizers. This is one satisfied camper, I'm here to tell you.
We bought a class c last aug. After using it acouple times, one of the slideouts began to rip up the floor and didnt close properly. The cost to fix it would be 1500 to 2000 dollars! It had to be fixed, so we dropped the rig off during the winter. When we went to pick the RV up, our bill was less than $60. The warranty covered some of the repairs. Johnston RV covered the rest! So a big thumbs up to Johnston RV for backing your products.
Had the best experience ever! Go see Tony and he will not steer you wrong. Eric gave us a fantastic orientation. Jay handled our finances and made it super easy. Jeff walked us through the whole store and explained what we were going to need. They were all so knowledgeable and kind. No pressure and took their time. We will be customers here for life. Thank you to all of them for making this a great experience!
Dave and Aaron, My name is Chris Juliano. I just purchased my new camper from you this past February and it is also my first one. I knew nothing about them and I'm sure this summer is going to be interesting.As a business owner I know you don't get as many good reports as you do complaints. However, I wanted to let you know about my experience with Johnston RV. I will also just get to the point; In person I have talked with Tony, Eric and Jay in Webster and two different guys in Palmyra. Also, a couple others in passing. I have to say how amazing everyone has been to work with. All my questions were answered, everyone went out of their way to help me when needed and everyone is so knowledgeable about the product you sell. It has been a pleasure to do business with you. Thank you for helping to make my large purchase and easy one.I will say one little thing that I don't think was a huge deal, but when calling, no matter which number I choose I haven't gotten someone to pick up often. However I do get the call back later, but later I'm usually busy during the day. Small stuff though.Again, I thank you and look forward to speaking to all those guys again. I'm sure I'll be needing stuff to set my camper up since I've never done this before.
Purchased a used travel trailer. From start to finish everyone was great, Tony my sales rep very knowledgable and patient as I went through the entire lot on more than one occasion. Dave the sales manager, Jay in finance and Jeff in parts were all extremely helpfull and answered every question I had. Will be doing business again.
April 17, 2016. Dear Mr. Johnston, I must complement both of your locations, Palmyra and Webster, for what I consider "going above a beyond" for a customer. What happen to me last week is proof positive why I have purchased three RV's for Johnston RV Country. Preparing to leave in an hour for my second trip with a new 2016 Rockwood fifth wheel, I discovered that the refrigerator would not work. The fuse was blown so I replaced it and it blew immediately. The disappointment on my grandsons face was excruciating to see. I called Mark Dinehart in Palmyra where I picked up the RV three weeks ago. He made a call to the Webster location, which I live much closer to, and within ten minutes he had an appointment for me there so they could diagnose my problem. I arrived in Webster and James Jones had my RV taken in immediately. He was talking to my grandson and could see the disappointment on his face that his first trip with grandpa's RV was not going to happen. However, within ten minutes a tech diagnosed the factory wiring defect and within another ten minutes it was fixed and on our way. I would like to give out a big "thanks" to these two men for making our trip to Elkhart, Indiana and the RV Hall of Fame a successful one. My grandson had a blast! An RV can be purchased anywhere, but service like this is why I keep going back to Johnston RV Country, and will continue to send people to you. Thank you!
To Whom It May Concern, I am reaching out to you in regards to your employee Justin Vreeland. I came into your business last week to look at RVs for a cross-country trip I'm planning. This was my first trip to see RVs and Justin made it incredible. He was so patient and took his time to really explain the important aspects of RV ownership. I've never driven or lived in an RV so his advice and knowledge was incredibly valuable. He never made me feel rushed and was so friendly! However, his customer service didn't stop after I left the store. He has kept an open line of communication with me throughout the past week and has answered any questions I have! Knowing that I will be traveling alone, he has taken safety into consideration when recommending vehicles and has given his professional opinion on what will keep me safe but will also allow me to have the best journey possible. I wanted to let you know that Justin has managed to work for and achieve my loyalty to your business. When it comes time to purchase an RV, I will be stepping onto your lot to do so. Please extend my thanks and gratitude to the rest of your team as well! I was blown away by the amazing customer service from the moment I walked in. Thank you!
We purchased a 2015 Jayco 28RBDS last fall. This is our second purchase from Johnston RV and we couldn't be happier! Well, perhaps if there wasn't 4" of snow on the ground! Johnston RV is top notch!
Just wanted to drop you a quick note. We just viewed the new JRV Country website and it is outstanding!
Best in town by far. Between selection, service and parts, their team will make you leave satisfied.
Everyone at Johnston RV was amazing and friendly. Thanks for making my renting process so easy! You guys rock! Highly recommended!
Absolutely love everyone at Johnston RV Country.